Right communication is a essential condition for a fortunate relief of victims. It concerns both the information and communication technology (ICT) and communication as management instrument. For the ICT support a telephone, fax, national emergency telephone network, portophone, radio and TV (Text) is used. During a mass casulaty incident the telephone network is overloaded quickly, that is why it is important to know about the provision National Emergency Telephone Network.
Never call unnecessary during a mass casualty incident.
For the communication as management instrument the next agreements are made. The Management Team is finally responsible for the internal and external communication. About this adjust takes place within the Management Team. Connumication resources which are used are: a mail to the Management Teams in the UMC Utrecht and the CMH, a news message on the intranet of the UMC Utrecht and the intranet of the CMH, notification in the news letter of the UMC Utrecht and the news letter of the CMH. The most important thing of the external communication is communication with the media. That takes place by means of press messages and e press conference. The Management Team and the Public Relations department determine who speaks during the press conference. Nobody else but the assigned spokesman is allowed to give information to external parties. The spokesman only gives general information to extrernals, so no specific information about individual victims. Names of victims may be called only if the relatives are informed.