The relatives of the victims are catched in the Conference centre of the UMC. Social work co-ordinates the relief of relatives in co-operation to the head of the Public relations department.
Co-operators of the Public Relations department provide the present relatives of (general) information regularly. As soon as the specific information is available of the Commanding Team, concerned relatives will be informed immediately. Medical information is provided individually and is the tast of the physician. General illumination is given to a group of relatives by teh Public Relations department, e.g. procedures, MRSA test. A co operator of the mental care and a social worker will be present in the Conference centre. The Public Relations department replies telephonic questions of relatives of (potential) victims.. The Public Relations department provides information to relatives personally at first and after that the press. It is always prohibited to give data about the condition of the individual victims to the press.
In the relatives catch ward the relatives are registrated and later on as contact person joined to the concerned patient. Relatives receive a brochure, in which a visit regulation is mentioned. With patient with specific infectious diseases no visit is allowed because of the risk of infection.