In our hospital we care for people with a frail health. Our patients are vulnerable and our employees indispensable. Therefore, we take a number of measures to ensure that we can continue to provide care to anyone who needs it. We hope for your understanding and cooperation.
Important patient information
Fewer appointments at UMC Utrecht, urgent care continues
Because we also hospitalize patients with the coronavirus, unfortunately not all planned appointments and treatments can continue as usual. However, we continue to provide all urgent care and treatments that cannot be postponed.
Your health is very important. Do you have urgent complaints or does your condition deteriorate? Always contact your doctor or treating physician. You will be referred to the hospital in consultation. You do not burden healthcare and we have taken measures in the hospital to ensure that the environment is as safe as possible for patients, visitors and employees. We do this, among other things, by providing separate care and treatment to patients with (suspected) COVID-19, by online or telephone contact between the patient and the care provider if this is possible and by limiting the number of visits. In addition, many employees and patients are tested for contamination and we use and emphasize the hygiene rules and social distancing. In this way we limit the risk of spreading the coronavirus.
Appointments at UMC Utrecht
If you have an appointment in the coming period that has been canceled, we will contact you. Your appointment may then be replaced by a telephone consultation or an e-consultation. Your treating physician will determine what is appropriate for your situation. It may also be the case that it is important that the doctor sees you. In that case, you can simply visit the UMC Utrecht.
Due to the limited space in the waiting room, we ask you to be up to 10 minutes in advance.
If applicable, please indicate if you have flu-like or cold symptoms. In that case we will ask you to attend the specially equipped cohort outpatient clinic.
Appointment after vacation abroad
Have you been abroad for the past 14 days in an area where code orange or red applies? Please contact the outpatient clinic before your appointment takes place. See here which areas have code oranje or code red (Dutch).
No escorts to an outpatient appointment
Unfortunately, you cannot take an escort to the hospital, to the waiting room or to the doctor's office or treatment room. Preferably you only come to the UMC Utrecht, but otherwise your supervisor can wait for you in the space of the restaurant De Brink. A companion may only come if this is necessary due to physical and mental support (and if he / she has no flu-like symptoms, such as coughing and / or fever). The reason for this is the 1.5 meter distance measure that also applies in the waiting room, corridors and consultation room / treatment room.
Please note: this measure has changed from April 27, 2020. Until this date, it was allowed to bring one guide. Because we are planning more outpatient appointments at UMC Utrecht, the space in the waiting rooms is no longer sufficient.
Are you coming to UMC Utrecht to get blood samples only? Then we ask you to come in the afternoon, unless you have to stay sober until the time of blood samples.
Do you have cold or flu-like symptoms and are you wondering if it is due to the corona virus?
Then register for the corona check via www.umcutrecht.nl/coronacheck. In this free app you fill in daily complaints such as coughing, shortness of breath or fever. A medical team from the UMC Utrecht will then take a good look at your data and advise you as soon as possible about a possible infection with the coronavirus (COVID-19).
Scientific research stopped as much as possible
In connection with the corona measures, we temporarily stopped scientific research in which participants and / or employees have to come to UMC Utrecht, or where the employee has to visit the participant at home. You will be informed by letter or e-mail whether your research will be (temporarily) stopped and when the research may start again.
Investigations in which stopping can be dangerous for the participant will continue. Some studies continue in an adapted form. You will also receive a message from the researcher.
For questions about the research you are participating in, please contact the study team. You will find the contact details in the information letter for the relevant study.
Important information for visitors and escorts
- Visiting patients at UMC Utrecht
We have adjusted our visiting arrangements in order to prevent the virus from spreading. We request that each patient receives a maximum of 1 visitor per day. So make sure you arrange who goes on which day. If your visit really cannot wait because of the patient's situation, please discuss this with the attending physician.
- No visit possible at IC
Unfortunately, a patient with corona (COVID-19) in intensive care (IC) is not allowed to visit unless the main practitioner decides otherwise. We realize that this is a very difficult situation for you. Our doctors and nurses contact you daily to provide information about your loved one. If your visit really cannot wait due to the patient's situation, please discuss this with the main practitioner.
- Do not visit us if you have symptoms
If you have symptoms yourself, we prefer that you do not to visit patients in our hospital. If a visit is necessary, please inform the nursing department in advance that you have symptoms.
Do you have questions?
- General questions
- Questions about your visit
- Questions about your medical condition
Are you concerned about your medical condition? Please contact your treating physician via an e-consultation in My UMC Utrecht or call the outpatient clinic where you are being treated.
What can you do to prevent spreading?
- Keep your distance (1,5 m).
- Wash your hands regularly.
- Do not shake hands.
- Cough and sneeze into your elbow.
- Use tissue paper.
- Try to touch your face as little as possible (eyes, mouth, nose).
- Always wash your hands before eating (also when eating snacks).