Back

Question and answers new coronavirus

At this page,  you find frequently asked questions and answers surrounding the new coronavirus. 

General questions about the new coronavirus

  • Read the frequently asked questions of RIVM 
  • Contact the  national information phone number: 0800-1351.

Do you have questions or do you worry about your medical situation? Contact your treating physician via an e-consult in Mijn UMC Utrecht or by phone via your polyclinic/department.

Appointment in UMC Utrecht

I have an appointment on short notice and DO have flu-like symptoms. Can I visit UMC Utrecht?

Contact in this situation your polyclinic. Your appointment may be postponed, or may be replaced by telephone consultation. In consultation with your physician, medically urgent appointments go through. We probably ask you to visit our Cohort polyclinic.

What is a Cohort polyclinic?
The Cohort polyclinic is an isolated area within our polyclinic. Here we receive patients that are infected with the COVID-19 (Corona) virus or those who are showing signs of potential contamination. By acting as such we can prevent contamination to our other (often more vulnerable) patients.

I have an appointment on short notice and DO NOT have flu-like symptoms. Can I visit UMC Utrecht?

Yes, you can visit UMC Utrecht. Even if you are from a risk area or Noord-Brabant. Please keep in mind the hygiene measures (see below).

I have been on vacation abroad, in an area where code orange/red applies and I have an appointment in the hospital within 14 days. What should I do?

After returning from a country with code orange or code red, you need to be home-isolated for 14 days. Do you have an appointment in the hospital within those 14 days? Please contact the outpatient clinic.

What can I do to prevent spread of virusses?

The  measures below apply to all virusses that can cause flu or cold. It is always important to follow up to these measures:

  • Frequently wash your hands.
  • No shaking hands.
  • Cough and sneeze into your elbow.
  • Use disposable tissues.
  • Try to avoid touching your face (eyes, mouth, nose).
  • Always wash your hands before eating (also snacks).

Can I wait safely in a (small) waiting room?

Yes. We advice everyone with flu-like symptoms to  stay at home. Moreover, we ask everyone to keep in mind the hygiene measures. Also, try to keep some distance of other people in the waiting room.

Do I get a face mask if  I come to the hospital?

If you do not have symptoms of illness (that suggest an infection with the new coronavirus), you will not get a face mask. Do you have symptoms of illness that lead to an infection with the new coronavirus? Then you will get a face mask when you arrive at the hospital. 

Can I do a blood test close to home and then have a consultation by phone with my physician?

In most cases this is possible. Please keep in mind that it takes longer for us to see the results of the blood test. Discuss with your polyclinic if a consultation by phone is possible.

Patients with the new coronavirus

Why do you test patients for the new coronavirus?

The faster we can detect the virus in a patient, the better we can prevent spread. Therefore patients with flu-like symptoms are preventively tested on a big amount of viruses. And now also as a precaution on the new coronavirus. 

How is the test being taken?

Mucus is taken  from the nose and throat with a cotton swab. Based on that, it can be determined whether the patient is infected with the new coronavirus. 

Which patients do you test for the new coronavirus?

If patients with flu-like symptoms are being referred to the UMC Utrecht, they will be tested for the new coronavirus. 

What happens with patients who have the new coronavirus?

If hospitalization is not necessary, then the patient will go home. In consultation with the GGD, the patient is being asked to stay at home and avoid contact with others (self-isolate). 

When hospitalization is necessary, then the patient is taken care of in insulation. This means that the patient is admitted in a separate insulation room. Healthcare providers wear special clothing, gloves, splash goggles and a face mask. They throw away these clothes after each visit to an infected patient. 

Information for patients with lower resistance

We understand that you worry. Even if it is not yet proven, we think that persons with lower resistance have a slightly larger chance of a more serious course of the new coronavirus. But we also think that this virus for you personally is not more harmful than other respiratory virusses like the flu. That is why it is important that you follow up to the precautions as advised by the RIVM. Because insights do change quickly, we advice to frequently have a look at the website of the RIVM.

Is there a special advise for patients with lower resistance?

At this moment, there is no special advise to protect adults or children with lower resistance due to organ or stem cell transplants, HIV, congenital immune disorder (PID), chemo therapy or immunosuppresive therapy. However, we do advice to keep in mind the below hygiene measures:

  • Frequently wash your hands.
  • No shaking hands.
  • Cough and sneeze into your elbow.
  • Use disposable tissues.
  • Do not shake hands.
  • Try to avoid touching your face (eyes, mouth, nose).

Can I go out for social activitiess/groceries/etc?

We advice to be careful with social activities in bigger groups and crowded public spaces in areas where spread of  the new coronavirus is determined. Also try to avoid contact with people who have respiratory complaints.

I have respiratory complaints and/or fever and a lower resistance. What should I do?

Our advice is to take action as you would with any other (respiratory)infection. If necessary, you can contact your treating physician by phone. He/she will discuss the next steps.

When I have respiratory complaints and/or fever, do I get tested immediately for the new coronavirus?

There is no reason to test you (soon/directly) for the new coronavirus. Unless you have a family member that is infected with the new coronavirus. In that case, the GGD will do contact research.

I have respiratory complaints and/or fever. Can I still come to my appointment/treatments?

If you have fever and/or respiratory complaints, we ask you to not come to the hospital for your appointment. First contact your polyclinic. Your appointment may be moved or replaced by a telephone consultation.

Visit day care chemo therapy or immunoglobuline suppletion

This treatment goes through. Do you have respiratory complaints and/or fever? First contact the day care.

Can I get infected with the new coronavirus via blood, immunoglobulin and plasma products?

No. 

Can I keep using my medication?

Yes. It is very important that you use your medication in the right way. Especially in this situation. Make sure you have medication in home. 

Measures UMC Utrecht

Which measures do you take in UMC Utrecht to prevent spread of the new coronavirus?

  • patients can only receive 1 visitor a day
  • patients who have an appointment in an outpatient clinic cannot bring an escort
  • we do not shake hands 
  • appointments of patients with flu-like symptoms are postponed if possible or replaced by telephone or online consultations